Overview
Modern business demands that organizations rely on a myriad of hardware and software systems to accomplish their goals. E-mail, Internet based applications, ERP, miscellaneous database driven systems, and document imaging, along with all the hardware required to support these applications, are just the tip of the iceberg. Establishing an environment for these systems to co-exist and collaborate, while meeting reliability, data protection, and legal requirements can be a daunting task. Factor in that each software or hardware component is very likely produced by a different vendor, and it’s easy to see why many organizations find systems integration and post implementation maintenance a major challenge. Our proven track record of solving business problems by combining off the shelf hardware and software from multiple vendors can give your organization the tools you need to succeed.
Our consultants utilize a structured method of solving your business problems. From problem definition and requirements analysis to post implementation maintenance, we guide you through key decisions along the way to make sure the solution fits your organization. Throughout the process, the focus is on providing you with adequate feedback so you have a clear vision of what your end product will be and there are no surprises. This methodology insures that whatever step of your project we’re involved with, you can have confidence that your needs are the primary focus of our efforts.
While our consultants may have expertise in particular vendor’s products, you can rest assured that our commitment is to you, the client. We pride ourselves on a depth of IT experience and knowledge, which allows us to provide unbiased advice based on the needs of your organization. The goal of all systems integration projects we participate in is to provide an effective solution to your business problem that maximizes your investment. We believe in actively engaging the client in product selection decisions, and guiding them through the pros and cons of selections as projects progress. The end result is a system that addresses the needs of the client, and benefits from continuous client input throughout the implementation process.
During product selection, our consultants factor in a variety of criteria prior to providing recommendations. We research a wide array of possible off the shelf hardware and software that could be combined to solve your business needs. We then narrow this list down by taking into account technical requirements, initial cost, product industry reputation, vendor stability, cost of implementation, vendor interviews, and cost of ongoing ownership. Our comprehensive analysis means our solutions will only include best of breed products with proven track records. If we wouldn’t use it in our operations, we won’t recommend it for yours.
During system integration projects we’ll work closely with you to balance your priorities, and factor in how those priorities may change with time. We’ll address special factors specific to your industry such as security, data retention, and other legal requirements. We work closely with our clients to make sure each project maximizes the client investment.
We typically strive to provide off the shelf solutions to business problems when possible however, some problems are so unique that they require custom solutions. In these cases, we offer custom application development services to augment or replace off the shelf systems.
ACC provides a one-stop shop for your system integration project. Our services are available for any step of your project, or simply to assist in specific tasks. Throughout implementation, our consultants are your project champion and provide expertise to resolve issues between vendors.
In addition to implementation and planning services, we offer a wide variety of software and hardware from major vendors. When our services are bundled with hardware and software, we work with our supply chain to negotiate on your behalf and acquire products on schedule. Our relationship with major distributors gives us immediate access to many difficult to procure products with very short ship times. In most cases (if notification is provided early enough in the day), products can arrive on-site the next day and on Saturdays.
Part of a successful system includes planning for ongoing maintenance and cost of ownership. Our services do not end after implementation is complete. Our network administration and support services can be tailored to address the ongoing support needs of any system we implement.